Sign In Forgot Password

ShulCloud FAQ

Please read our Frequently Asked Questions below to learn more about Shulcloud. 
1) I have not signed in before, how do I obtain a login?

Click on the grey "Login" button at the top of your screen

Enter your email address and click on "Forgot password." You will receive an email with a link to create your new password. Once you have created your new password, please save your login information securely. 


2) How do I change my password?

 - Sign in
 - Under ‘My Account’ click on ‘My Profile’
 - Type a password in the ‘Login Password’ and ‘Confirm Password’ fields (Passwords should be at least 8 characters long and contain a combination of upper and lower case letters and at least one number and special character.)
 - Click ‘Save Changes to Person’ at the bottom of the screen


3) How do I change the email address I use to sign in?

 - Sign in
 - Under ‘My Account’ click on ‘My Profile’
 - Type in a new email address in the ‘Login Email’ field
 -  Click ‘Save Changes to Person’ at the bottom of the screen


4) I forgot my password and cannot sign in, what should I do?

 - Click on the Login button at the top of your screen
 - Click "Forgot Password"
 - You will receive an email with a link to create your new password. Once you have created your new password, please save your login information securely.


5) What can I do with ShulCloud?

 -  View your financial transactions history online
 -  Pay your bill online by eCheck or credit card, or bill your Bonai account
 -  Update information for you and your family members
-  Make donations
-  View the Bonai directory
-  Register for classes, events and make the payments online


6) Do I now have to make all payments online? Can I still pay by check?

You can always pay by check. However,  it saves us time if you pay online, so we hope as many partners as possible will do so.  If you feel uncomfortable paying online, you can always send a check to the office.


7) Can I make automatic monthly payments? 

You can make automatic payments with a credit card or ACH. Here’s how you to it:

 -  Sign in
 -  Under ‘My Account’, choose ‘My Billing’
 -  Click ‘Submit Payment’ and check the box labeled ‘Split this Payment Amount’
 -  Type in an amount and select the number of months over which to split the payment
 -  When you get to the ‘Confirm Payment’ screen, you can indicate you want to pay with credit card or ACH


8) Will I be charged fees for paying online?

There are two online payment methods that members may use- credit card or ACH. Using ACH will require you to link a bank account to your Shulcloud account, but there are no additional fees when processing payments. If you choose to pay with a credit card, there will be a small fee applied to your transaction. You are always welcome to pay by check if neither of these options work for you.


Check it out today!

Member apps: https://www.shulcloud.com/android-synagogue-app.

Member portal tutorial: https://www.youtube.com/watch?v=hbvPNQGE_bg&t=47s 

Wed, April 17 2024 9 Nisan 5784